Privacy Policy

Privacy Policy

Last Updated: January 2026

I. Website Privacy Policy: 

Vantage Mental Health (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website.

Information We Collect:

  • Voluntary Information: We collect personal information you voluntarily provide to us, such as your name, email address, and phone number when you use our contact forms or request an appointment.
  • Automatic Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, and operating system.

Cookies and Tracking Technologies:

We use cookies, pixels, and similar technologies to analyze traffic, improve our website, and for marketing purposes.

  • Google Analytics & Ads: We use Google services to understand how visitors engage with our site and to deliver relevant advertisements.
  • Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising and to serve you relevant ads on social media platforms.
  • Your Choices: You can control the use of cookies at the individual browser level. You may also opt-out of personalized advertising by visiting the Network Advertising Initiative Opt-Out Tool.

II. HIPAA Privacy Policy

At Vantage Mental Health, we are committed to maintaining the privacy and confidentiality of your protected health information (PHI). This policy outlines how we safeguard your PHI in accordance with HIPAA and other applicable laws.

Protected Health Information (PHI)

PHI includes information that identifies you and relates to your past, present, or future physical or mental health conditions, treatment received, and payment for healthcare services. This may include demographic information, medical history, test results, insurance information, and other health-related data.

Uses and Disclosures of PHI

We use and disclose your PHI for purposes of treatment, payment, and healthcare operations, including but not limited to:

  • Treatment: Sharing information with healthcare providers involved in your care

  • Payment: Billing and processing insurance claims

  • Healthcare Operations: Quality improvement activities, staff training, and compliance audits

  • Mandated Reporting: Reporting suspected abuse, neglect, or exploitation as required by law

  • Additional Legal Requirements: Disclosure when legally compelled

Requests of PHI

To ensure the most appropriate and effective care, we may request your health information from other healthcare providers also involved in your care.

Your Rights Regarding PHI

You have the following rights regarding your PHI:

  • Right to access and obtain copies of your PHI

  • Right to request amendments to inaccurate or incomplete PHI

  • Right to restrict disclosure of PHI

  • Right to request confidential communications

  • Right to receive an accounting of certain disclosures

Security Measures

We maintain administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure. These safeguards include staff training, secure electronic systems, encryption, and controlled access to physical records.

Breach Notification

In the event of a breach of unsecured PHI, we will notify you as required by law. This notification will include information about what happened, steps you can take to protect yourself, and actions we are taking to mitigate the breach.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Changes to This Policy

We reserve the right to modify this HIPAA Privacy Policy at any time. Updated policies will be posted on our website and made available upon request.

Contact Information

For questions or concerns regarding this HIPAA Privacy Policy, or to exercise your rights, please contact our Privacy Officer, Justin Gerstner, at info@vantagementalhealth.org.

III. Mandated Reporting Responsibility

I acknowledge that Vantage Mental Health has a legal and ethical duty to report certain situations involving suspected abuse, neglect, or exploitation of vulnerable individuals. Vantage Mental Health has internal processes and procedures for mandated reporting to ensure the safety and well-being of our patients. If you have specific questions about the criteria for mandated reports, please speak with your healthcare professional or contact the Department of Health and Human Services.